# Support Multi is made by one person. Write to [hello@getmulti.app](mailto:hello@getmulti.app) and a human reads it — there is no ticket system and no bot in between. Email: [hello@getmulti.app](mailto:hello@getmulti.app) Please mention your iPhone model and iOS version if you are reporting something broken. It saves a round trip. ## Subscriptions and billing ### How do I cancel, or turn off auto-renew? Subscriptions are handled by Apple, not by Multi, so they are cancelled in your Apple Account rather than in the app. Open [Manage Subscriptions](https://apps.apple.com/account/subscriptions), or on your iPhone go to Settings › your name › Subscriptions. Cancel at least 24 hours before the period ends, or it renews for another one. ### How does the free trial work? Multi Pro starts with 14 days free. If you cancel before the trial ends you are not charged. If you do nothing, it converts to the plan you picked and renews automatically until you turn auto-renew off. Lifetime is a single payment with no renewal. ### I paid already but Pro isn’t showing Open Settings in the app and tap Restore Purchases. That re-checks your Apple Account. Make sure you are signed in with the same Apple Account you bought with — a different one will not find the purchase. If it still does not appear, email us and include the date of purchase. ### Refunds Refunds are issued by Apple rather than by us, at [reportaproblem.apple.com](https://reportaproblem.apple.com). If something about the app is the reason you want one, tell us too — we would rather fix it. ## Your data ### Where is my data kept? On your iPhone. There is no Multi server and no account to create. If you turn on iCloud Sync it travels through your own private iCloud so your devices can see the same list — still not through us. The [privacy policy](https://getmulti.app/privacy/) is the long version. ### How do I turn on iCloud Sync? Settings › Account & iCloud Sync. Sign in with Apple first, then switch sync on. It is off until you choose it. Both devices need to be signed into the same iCloud account. ### Can I get my data out? Yes, any time, without asking us. Settings › Export Your Data writes everything to CSV or JSON and hands it to the share sheet. ### How do I delete my account and everything in it? Settings › Account & iCloud Sync › Delete Account & Data. It signs you out, turns sync off, and permanently deletes every item, completion and attachment from the device and from your iCloud. It cannot be undone, so export first if you want a copy. Deleting the app alone removes the local copy but leaves anything already synced in your iCloud. ## Using the app ### How do I make something a habit or an expense? Drag the line in the composer. Pull it up and it becomes a habit that repeats; pull it down and an amount field appears, making it an expense. Both at once gives you a recurring expense, like rent. Leave it flat and it is an ordinary task. There is a longer explanation on the [about page](https://getmulti.app/about/). ### The widget is not updating Widgets refresh on iOS’s schedule rather than instantly. Opening Multi and returning to the Home Screen usually forces it. If a widget stays blank, remove it and add it again. Tell us if it keeps happening. ### Voice capture is not hearing me Multi needs both Microphone and Speech Recognition permission — check Settings › Multi on your iPhone, since it is possible to grant one and not the other. The first time you use a language it downloads a speech model, which needs a connection and a moment. Recognition itself runs on your device. ### Notifications are not arriving Check Settings › Notifications › Multi on your iPhone, and make sure a Focus mode is not filtering them. Reminders you set on an item are separate from the nudges under Reminders & Nudges in the app. ## Training and Apple Health ### Do I have to use Training? No. Training is optional. Use Multi for tasks, habits and expenses on their own, or turn on Training when you want workout plans and a record of your sets. ### Do I have to connect Apple Health? Apple Health access is optional. You can log workouts without granting it. Review Multi’s permissions in the Health app when you want to change what is shared. The [privacy policy](https://getmulti.app/privacy/) explains the data involved. ### My steps are not showing Check Multi’s Apple Health and Motion & Fitness permissions in iPhone Settings. If you have chosen not to allow access, Multi cannot display the corresponding data. Include the permission state when you contact support. ## Requirements Multi runs on iPhone with iOS 18 or later. Training also has an Apple Watch companion. Check the [App Store listing](https://apps.apple.com/us/app/multi-habit-tracker-to-do/id6800831904) for current device compatibility and availability. ## Still stuck? Write to [hello@getmulti.app](mailto:hello@getmulti.app) with what happened and what you expected instead. Bug reports and blunt feedback are both welcome.